Forum Discussion
Hi there, Laura. The trigger in Storyline to exit the course is firing quickly enough that the Storyline completion information isn't being picked up by the Rise 360 course completion requirement.
In Storyline, the completion trigger says the Storyline interaction is complete. The exit course trigger will work to close the entire SCORM window, ending communication with the LMS. Rise 360 doesn't get a chance to check the Storyline completion when that happens.
Instead, can you redesign the language in the Storyline interaction to instruct learners to click the Exit Course button in Rise 360? It's available when exporting your enitre Rise 360 course for LMS. On that same slide in Storyline, you can have the course completion trigger fire at the beginning of the timeline so that it is registered by Rise 360 as completed.
I hope that helps!