Completion issues with Rise courses

Hi all,

I have worked my way through this thread looking for an answer, but I can’t seem to find a solution to my dilemma.

The core of the issue is: Even though module shows as complete on the LRS, accessing the module again takes you back to the beginning of the module with all module progress unchecked. Being a navigation restricted course, this poses a big usability issue for learners who wish to refresh their knowledge before taking the assessment.

We are viewing in Chrome.

Our process is as follows:

• Export module as xAPI - The export settings used are xAPI tin can and tracked using course completion 100%, exit course link off.
• xApi into Wordpress via the Grassblade xAPI plugin
• A custom integration outputs Rise content via Grassblade shortcode
• Progress in the module tracked to a separate Grassblade LRS installation
• Learner completes the module; module gets recorded in LRS however the state of completion does not appear to be honoured in xAPI export.

Testing in SCORM Cloud shows the same behaviour. I recognise that Rise content exported for the Web resets as it has no way of storing state of completion and I was wondering if something similar was happening here?

Ideally, the solution for us would be for the learner to complete the module then should they feel they need to review the content they could go directly to the appropriate section all sections would all be unrestricted after first visit.

Any new ideas would be graciously received