Forum Discussion

CandaceGroff-8a's avatar
CandaceGroff-8a
Community Member
3 years ago

Cornerstone LMS new version stuck processing

Hello! I have just started using Cornerstone. I am running into this issue when trying to upload a new version of a course, it gets stuck processing forever, all day, until the next day it clears ou...
rise 360
Chris-Santos's avatar
Chris-Santos
Staff
3 years ago

Hi Candace,

I'd recommend contacting Cornerstone to find out why the updated version of your Rise course is not uploading to their platform.  Here are also a few suggestions you can try with them:

  • test the version by uploading it to another LMS (e.g., SCORM Cloud).
  • if you can, upload the SCORM package as a new course in Cornerstone.
  • check with their support for logs to find out why the new version is not getting uploaded.

If their support has questions regarding the Rise course, open a ticket with us here.  Our team will be more than happy to help out.

We can also wait for others in the community familiar with the platform to chime in with their suggestions.