Forum Discussion
Corrupt file
Hi,
I'm trying to publish a course but as I try to open it I'm notified that the file is invalid or corrupt and can't be opened. My coworker created the course. I've gone back and forth with him t...
Hello Malcolm!
So sorry for the trouble! It sounds like you are noticing issues with your projects after updating Storyline 360. We release updates every month for Storyline 360. If you have automatic updates turned on, we'll update your software as soon as an update is released.
Since the updates are affecting your projects, I'd like our Support Engineers to step in to see what is getting in the way. Their team is available via a support case.
Hi
Any luck with the file?
Thanks Malcolm
Enabling people living with disability to live the life they choose
This email and any attachments may contain confidential and/or privileged information. If you were not the intended recipient, we ask that you
please notify the sender and delete the email and any attachments immediately. The content of this email should not be reproduced or otherwise
republished without the sender's consent. Any unintended use by the unintended recipient is unauthorised and unlawful. No client privilege is
waived by receiving this email in error. We do not accept any liability in connection to this email or attachments from any harmful software, defects
or error. Please consider the environment before printing this email.Malcolm,
Articulate support was very responsive and able to recover the shell of what was there, no template, all lessons dumped in to one lesson, all external assets, drawings, photos, and animations were gone. All that was left was text and whatever graphics I added using Storyline. Luckily, I do all the development, graphics, photos, animation, transcript, and voiceover so I still have all the assets before the corruption and a backup from three weeks ago. So now will use the old backup to start over and refer to the recovered file as a memory jogger.Articulate needs to think about storing a project image automatically in the background, or at least have an option to do it. For cybersecurity purposes, the company I work for just banded the use of external memory devices so I was unable to do a local backup of my project. The company was pushing for and I finally decided I needed a safer location for this project I was working for so I moved it to One Drive. That is when the file blew up. And the response I received from Articulate support stated that one should never develop on a network drive as it increases the chance of corruption so One Drive doesn’t seem to be a good answer.
Thanks for asking.
Dale Perry
Training Manager
Industrial Fire & Gas Safety SolutionsM: +1 952.270.4062to
