Forum Discussion
Corrupt Files or Earlier Version
I am getting an error on two files that were recorded a few days ago stating that it is a corrupt file or recorded using an earlier version. These are two large 45 minute files. Anyone else receive ...
Hello Fernando and welcome to E-Learning Heroes :)
Sorry to hear that you've run into a similar issue.
Were you able to check out the best practices that Katie shared above? You can check them out here.
You are welcome to share your file with our support team here as well to see if they can help you with the recovery.