Forum Discussion
Corrupt Files or Earlier Version
I am getting an error on two files that were recorded a few days ago stating that it is a corrupt file or recorded using an earlier version. These are two large 45 minute files. Anyone else receive ...
Hi, Dave. I'm really sorry you've come across this problem.
I know it's frustrating when you lose work after putting your blood and sweat into it, so I'm glad you reached out to us. We never want you and your IT team to spend hours troubleshooting an issue alone—that's why we're here to help.
I've opened a support case for you, so we can do a deep-dive to get this resolved as quickly as possible. If you could send us the Articulate 360 logs from your computer by using this unique upload link from your case, this will help us quickly narrow down the root. Here's how to pull those key logs. Our team is standing by, and I'll also follow along to share updates, as needed!