Forum Discussion

PedroPerez-b362's avatar
PedroPerez-b362
Community Member
6 years ago

Corrupted Thai characters on 360

Hello

I´m working on a Thai course, and mos od the characters appears corrupted once I publish the course

Did you notice this issue previously?

 

Thanks

Presenter 360
Studio 360

6 Replies

  • KatieRiggio's avatar
    KatieRiggio
    Staff
    6 years ago

    Greetings, Ignacio!

    I haven't seen similar reports as of yet, but let's take a closer look.

    • Tell me more about your experience. Does a crash report appear when publishing, are the characters missing or incorrect?
    • What font are you using? Does the problem happen when using a unicode font, such as Arial Unicode MS or Microsoft Sans Serif?

    Any insight you can provide there would be greatly appreciated!

  • massimilianocar's avatar
    massimilianocar
    Community Member
    6 years ago

    Hi Katie, 

    I have the same issue, the characters are ok in each slide, but after I publish the course the same characters appears corrupted or the accents on top of each letter are not displayed or they are in wrong position.

    The font that I am using is Articulate, result is ok inside storyline bad after publishing.

    I have tested arial unicode MS bad on slide and after publishing.

     

    Massimo

    • LaurenDuvall's avatar
      LaurenDuvall
      Staff
      6 years ago

      Hi massimo!

      It looks like we see a similar output on our end where Thai characters appear corrupted and displayed incorrectly. I'm adding your comments to our current bug report to update you when we release a bug fix for corrupted Thai characters. 

      A few customers have shared a workaround is to disable Modern Fonts. Please let us know if this helps in your case as well!

  • guangfeiliu's avatar
    guangfeiliu
    Community Member
    5 years ago

    I have the same issue, the characters are fine in each slide, but after I publish the course the same characters appears corrupted or the accents on top of each letter are not displayed or they are in wrong position.

    please share workaround.

  • MariaCS's avatar
    MariaCS
    Staff
    5 years ago

    Hi, Guangfei, and welcome to E-Learning Heroes! ✨

    I am sorry to hear you are experiencing this issue!

    Have you tried enabling or disabling Modern Text? 

    You can disable it by going to the Design tab, clicking the Fonts drop-down menu, and checking or unchecking Use Modern Text at the bottom of the list. 

    Let me know if this works!

  • massimilianocar's avatar
    massimilianocar
    Community Member
    5 years ago

    Hi Guangfei,

    after unchecking Use modern text, please use Cordia new as font and this should fix your issue. 

    I use it in all my thai courses and the QA approved

    Have a nice day

    Massimiliano