Forum Discussion
Course complete, but menu items still locked
Using Storyline 360 and menu items remain locked, even though they've completed the entire course (see screenshot attachment). Any idea why?
Hi Steven. Unfortunately, due to the nature of our industry (highly-regulated state entity), I'm unable to share the source file, but maybe understanding the criteria for "checks" and "locks" in the player menu better might shed some light on why this is happening.
As I mentioned in a previous comment, Some sections like the Scenario slides and the Knowledge Check slides, even though they were visited, they still show a "lock" next to it in the Player menu (shown in the original attachment), yet the sections for the Introduction, Customer Needs, and Understanding Customer Needs completed.
So this has to do with Slide completion in the menu and how it's displayed ("lock" or "check"), not course completion.
Hi John,
Thanks for the additional information. I can confirm that we are currently monitoring a known bug in Storyline 360 that causes issues with the check mark and lock icons on scenes in the course menu. I've added this ELH thread to the report so we can notify you as soon as it is fixed.
In the mean time, a workaround is to show the slides of each scene, similar to what is shown here:
Let me know if you have any questions, and we apologize for any inconvenience this bug may have caused.
