Forum Discussion

JadeLiang's avatar
JadeLiang
Community Member
5 years ago

Course completions not recording for some users

Hello everyone! Our organisation uses SAP SuccessFactors as our LMS and for the past several months (since mid-May 2020), we have experienced issues where course completions are not recording for so...
rise 360
AmyLeelo's avatar
AmyLeelo
Community Member
3 years ago

Hi there, we have a client using SAP and the course is not registering a complete and the number of people its happening to is increasing. These courses are built in Storyline not Rise so the above solution doesn't seem to apply.

 

Thanks

Amy

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Amy!

    It sounds like the completion status of your Storyline course is not being registered in your LMS. Sorry to hear that, but I'd be happy to assist!

    A helpful first step would be testing your course on SCORM Cloud. It's an online LMS environment that can be used to determine if an issue lies with the Storyline course or the LMS itself. If you test your course on SCORM Cloud and it's working as intended then your issue is likely LMS-based.

    If you can reproduce the same issue on SCORM Cloud, please share a copy of your .story file with our support engineers who would be happy to continue troubleshooting with you!