Forum Discussion
Course in Review 360 freezes every now and then
Hi Team,
Is there an update or any possible troubleshooting steps : as to why this freeze occurs, intermittently. In my case, the freeze does happen more frequently with my reviewers. I would have to multiple publishes... for the error to go away.
The steps defined above were suggested to the reviewers and that didn't change anything.
The course is currently, working - however, would like to explore and understand , as to why this is seems to occur intermittently.
Hi Lal,
Sorry to hear that you ran into this issue.
Just to add to the troubleshooting steps that my colleague Eric shared, you can also try testing how your course behaves in a different environment such as on SCORM Cloud or a web server to check if you observe the same behavior. If your course is freezing only when uploaded to Review 360, would you be willing to share some of the published links here or in private by opening a support case so we can open the courses with network/developer tools on to see if we find any errors in the logs? We'll delete it when we're done testing!
