Forum Discussion
Course Marking Failed in Workday
I'm not positive if this is an Articulate issue or a Workday LMS issue. I have a course that has a pre-assessment and a final assessment. The learners must pass one or the other to get to an acknowl...
Hello -
I am having the same issue is Workday Learning. The learner is getting a FAIL mark when they have not completed the course. It is set to completed based on the final assessment. There are 3 knowledge checks that do have results slides but are not tracked. If the learner closed out before they finish, they see a Fail.
Possibly related issue is that the course freezes if the learner fails a knowledge check then retakes and passes. It happens seemingly intermittently but almost always when a learner fails, then retakes, gets one question wrong on the first attempt and correct on the second. It will freeze before the results slide and they have to close out and come back and NOT resume, they have to restart or it will stay frozen.
I tested in SCORM cloud and the course acts the same, fail if closed before completion and stalls when knowledge check failed, retaken and passed. Even when completed successfully, the failed status remains.
The course is set Passed/Incompleted. Only the final assessment is tracked.
It seems that having multiple results slides is an issue. I have also tried to change the revisit options. It seemed to work at first when set to reset to initial state, but after more testing we had the same results.
I removed all the removed all result slides except the final assessment and set to complete./incomplete and while it did not freeze, it still reports a failed status. This happened in the LMS and SCORM Cloud.
This is an example of one set to pass/fail, SCORM 2004, 4th, completion set to final assessment. This has the freezing issue and failure issue.
Any suggestions are appreciated. I should note I did create a copy and publish, and I recreated all the knowledge checks. No success.
