Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset. Our courses all have Restricted menu navigation so that users may not jump ahead, but may return to slides they've already visited. We have tried both "Always resume" or "Prompt to resume" on restart in the Player settings. Experiencing the following behaviors: GOOD: If a user is part way through a course, exits it, then returns, the course successfully resumes where the user left off. PROBLEM: If a user completes a course (passed, marked as complete in LMS), exits it, then returns, the course resets - meaning the user is dropped on the first slide of the course rather than last, the menu becomes fully restricted as if the user was just beginning the course for the first time, and all slides set to Resume Previous State must be watched all the way through again. This is preventing use of completed courses for reference material. How do we get completed courses to save their menus' fully "unlocked" states? (Note: We are using Storyline 2.)

In this article it states, "Most learning management systems (LMSs) consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from complete back to incomplete," and that this is the default behavior. We DO experience appropriate review mode behavior with Captivate-created courses, and users are able to return to whatever slide they wish in those completed courses. It seems be an issue specifically only with the Storyline-created courses. Our LMS specialist has checked the configuration.js settings and confirmed they are correct.

Our issue is that we do not want the course to reset after they have completed it the first time. We want it so that when a learner returns to the course, it does NOT have restricted navigation and is FREE. Meaning, Leslie, you finish the course...and then you want to go back to a specific section but when you go to the course you just completed, it makes you start from the beginning in a restricted manner even though you ALREADY completed it. It makes our courses non-referential and this frustrates our learners. Please advise.

Hi Leslie, I had already linked and quoted the article you just linked and quoted, and as I also already mentioned, our LMS specialist did check the output files and has confirmed they are correct. That article applies to the scenario where a user is returned to the wrong slide after completion. That's not our problem. Our users are not able to return at ALL - they are being forced to restart the course if they return to it after completion. Can you provide any additional information?

Hey Amy! Sorry you're running into trouble! The cases mentioned earlier in this discussion are about a slightly different issue, so let's start fresh. It sounds like your learners are completing the course then exiting. Upon resuming, they are brought back to the first slide in the course. Does that sound right? Are you also seeing this behavior in SCORM Cloud? Testing your output in another LMS environment will help to nail down the cause of the issue. We'd be happy to help with that testing! If that works for you, send your unpublished Storyline file to us here. We'll delete it when we're done testing.

Hi Alyssa! Thank you for the reply, yes that is exactly it, once they have completed the course when they launch it again to refresh the course they are sent back to the first page and unable to move freely, having to complete the course each time to get to the page they want. I've now tested it in SCORM Cloud and replicated the same behaviour so I have sent the storyline file over for testing. Thank you very much for your help!

Course resets after completion despite resume settings in Player

PeterTun
Community Member
4 years ago
Hi Leslie,

I am referring to navigation restriction -- after completion of the course, learners should be able to navigate "freely" (i.e., next button and the table of contents should be "unlocked"). Currently, after learners complete the course and exit out the window, if they wanted to refer back to the module, all of the navigation becomes restricted as if the learner is viewing the content for the first time.

The solutions above mention we should change the tracking options or update to the following: "var REVIEW_MODE_IS_READ_ONLY = false;" We have tried both suggestions but it did not seem to fix the issue.
LeslieMcKerchie
Staff
4 years ago
Thanks, Peter. How is the resume behavior set for your course?

I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
PeterTun
Community Member
4 years ago
Hi Leslie,

Currently, we have the resume behavior set as "Always Resume" -- should it be "Prompt to Resume"?

We were able to find a walk-around this issue. We will upload the restricted / gated versions and after the learners have completed; we will give them access to the unrestricted / ungated versions so they can reference the trainings and navigate freely.

Thanks,

Peter
LeslieMcKerchie
Staff
4 years ago
I'm glad that you were able to find a workaround, Peter.

This sounds like the LMS will not allow the user to resume a completed course, so a new launch will be considered a new attempt once a course is completed as I shared here.
LeslieMcKerchie
Staff
4 years ago
No worries, Kris. I can see that you are currently working with Eric.
CharlieStanton
Community Member
4 years ago
We have the same problem as posted by Lisa / INK STUDIO...was there ever a resolution?
- LaurenDuvall
  Staff
  4 years ago
  Hello Charlie!
  
  It doesn't look like our Support Engineers were able to troubleshoot with Lisa or Ink Studio, so I don't have an update to share. If you're still running into this issue, our Support Engineers are available to work with you directly in a support case.
sirajmohamed
Community Member
3 years ago
Hello,

Has this issue resolved? I am facing the same issue as well for one my articulate course. The client requirement is to use the SCORM 2004 3rd edition and so we have used that. However, once the user gets completion in the LMS, the course gets reset in the very next attempt and so the user progress and the tracking went off as well..

I have tried all the suggested solutions and nothing is worked in the scorm cloud also. One good thing happened was, after a lot of research... with SCORM 1.2 this problem seems not occuring. I have suggested this to client for time being.. But it would be great if any of you can help me with the solution for this in SCORM 2004.

Thanks,

Siraj
KellyAuner
Staff
3 years ago
Hi Siraj,

Thanks for reaching out!

I'm sorry to hear that you're running into this issue, but I'm glad that you've found a workaround in the meantime. Since you've tried the suggested solutions without success, I recommend reaching out to our Support Engineers so they can take a closer look at what's happening!
KristyHammond-a
Community Member
2 years ago
Marcel,

What field did you have to fill in? I think thats my issue right now with translation.
EricSantos
Staff
2 years ago
Hi Kristy,

I'm happy to chime in. I just want to mention that if Marcel is no longer subscribed to this thread, you are welcome to reach out to them directly by using the Contact Me link on their profile page.

Thank you!