Forum Discussion

ShalakaMandl295's avatar
ShalakaMandl295
Community Member
4 years ago

Course stucks and restarts

Hi, We have created an activity in Storyline 360, published it as a web output and inserted it as a web object in Presenter. The size of the web package is 115 MB when we insert it into Presenter....
Presenter 360
Studio 360
ShalakaMandl295's avatar
ShalakaMandl295
Community Member

Hi Lauren,

Thanks for the reply. The course restarts abruptly while running the course when I am on the web object slide . As mentioned earlier we have included Storyline interaction (37 slide interaction with 91 videos, audios) in the presenter slide. 

The issue is faced on IE 11 and Edge browsers. The course running fine on Chrome and Mozilla.

Just wanted to know if the web object size causing this issue.

Regards,

Shalaka Mandlekar.

 

LaurenDuvall's avatar
LaurenDuvall
Staff
4 years ago

Hello Shalaka!

Thank you for sharing these extra details! It's difficult to tell if this is a browser issue or an issue with a web object. I'd like our Support Engineers to take a look at your course to determine where the issue stems from. Do you mind sharing your file privately with their team in a support case?

  • ShalakaMandl295's avatar
    ShalakaMandl295
    Community Member
    4 years ago

    Hi,

    I have submitted a support case
    Case number: 02876244

    Regards,
    Shalaka Mandlekar.

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