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JoshuaNash-35fb's avatar
JoshuaNash-35fb
Community Member
4 years ago

Courses Lagging

I am running into some issues with courses lagging during a transition to a new slide. For example: I published a course I developed and was taking it to see how it worked. In the middle of the course, it would not load the next slide. It just kept loading. When I tried to refresh my screen, it took me back to the beginning of the course. 

I have run into this issue before with other courses and have received feedback from colleagues who have reviewed the courses for me. Unfortunately, it's not consistent. Sometimes this happens and sometimes it doesn't. Any ideas as to what is causing this? We use Google Chrome as our main browser.

Thanks,

Josh Nash   

storyline 360
  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Joshua,

    Thanks for reaching out and sharing what you are experiencing with your project.

    With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

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