Forum Discussion

AndrewHanley's avatar
AndrewHanley
Community Member
5 years ago
Solved

Courses not COMPLETING on LMS

Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build) The course completion is set via a trigger: When timeline start...
storyline 360
  • AndrewHanley's avatar
    AndrewHanley
    5 years ago

    So for anyone else in the same position and reading this - there is hope!


    Whichever slide had your "complete course" trigger on, make it a Results slide.
    Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.

    Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.

    Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.

    And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"

KellyAuner's avatar
KellyAuner
Staff
4 years ago

Hi Lauren,

I'm sorry to hear that you're experiencing an issue with the LMS not marking the assessment as complete. 

Have you tested your course in SCORM Cloud? If the issue persists, then we'll be happy to take a look at your file to see what's going on. You can share your file with us here or privately in a support case. If the course works properly in SCORM Cloud, then the issue is likely within your LMS, and I'd recommend reaching out to them for assistance.

I hope this helps!