Forum Discussion

AndrewHanley's avatar
AndrewHanley
Community Member
4 years ago

Courses not COMPLETING on LMS

Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build) The course completion is set via a trigger: When timeline start...
storyline 360
AnneDeFelice-2e's avatar
AnneDeFelice-2e
Community Member
2 years ago

Hi, Can you please provide some tips on making sure course completion works in Cornerstone OnDemand LMS? We are required to publish to SCORM 2004 3rd edition. Is it better to have the Course Complete trigger on a button, or when the timeline starts on the final slide? (Or does either one work fine?)

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Anne!

    It sounds like you are trying to ensure course completion status is communicated between your lesson and the LMS (Cornerstone).

    Storyline 360 sends a completion status to the LMS as soon as learners meet the completion requirement selected by the author. I would suggest testing your course on SCORM Cloud to ensure the course completion trigger functions as intended.

    Whether adding a trigger to a button or using the timeline approach, the data should be sent to the LMS regardless. If your course is malfunctioning in Cornerstone but performs as expected in SCORM Cloud, then the issue is likely LMS-based.

    I'll open the floor to our helpful community who may be able to share their experiences on working with Cornerstone LMS!

    • AnneDeFelice-2e's avatar
      AnneDeFelice-2e
      Community Member
      2 years ago

      Hi Stephen, I have a follow-up question for you, now that I've reviewed all the great info Joseph Francis provided. Can you confirm that, if I have two selections in the Tracking Options, the learner only needs to meet one requirement to get completion in an LMS? (I think this is what is says in the Articulate documentation.)  (In my case, the learner would pass the Final Assessment before they get to the final slide with the Course Complete trigger. ) 

      Thanks!

      please see attached screen shots.

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        2 years ago

        Hello Anne, 

        Yes, that is correct. Whichever option a learner completes first is the one that gets reported to your LMS/LRS. (Only one option gets sent to the LMS/LRS, even if a learner completes multiple criteria.) You can check out this article for more information on how courses report completion when there are more than 1 tracking option is selected. 

        Let me know if you have any questions!

  • JoeFrancis's avatar
    JoeFrancis
    Community Member
    2 years ago

    When using Cornerstone OnDemand (aka "Saba") for a SCORM 2004, Ed. 3 courses, you must send both a Completion status and a Success status when the learner has successfully completed the course. Otherwise, the learner will be stuck at Completed/Unknown.

    Storyline and Studio: How to Report Completion and Success Statuses to an LMS

    I typically have this slide trigger on the last slide in the course:

    Complete course as Completed/Passed
    When the timeline starts on this slide
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