Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build) The course completion is set via a trigger:When timeline starts on this slide, complete course as complete/passed and the publish settings are: SCORM 1.2 (still fails with SCORM 2004 (2nd Ed)) Reporting = Passed/Incomplete Tracking = "Using triggers" This problem has been seen on my client's LMS and I have now tested on SCORM CLOUD and see exactly the same problem. Interestingly - if I put some older courses built with an older version of SL360, then these work fine and as expected, and were built and published using exactly the same settings. It feels like a recent build of SL360 has broken this and introduced a bug... but I cant see a recent discussion about this so Im thinking I cant be the only one in the world to spot this! What else could it be though?

There is a known issue where the complete trigger doesn't work in the classic player, the fix at the moment is to switch to the modern player

Authorware, Director, Flash, and Freehand. I still have the Shockwave floppies for all of them somewhere in my basement. You just never know...😁

Seriously?! thats completely not an option for me and my clients.Thanks for the feedback though Phil, and the very quick reply. Appreciated. Where do Articulate publish the known issue list? I searched everywhere for this issue knowing that I cant be the first to see it but found nothing :/

I don't think there is an issues list. See therefor this issue https://community.articulate.com/discussions/articulate-storyline/complete-course-trigger-does-not-work The hidden quiz slide will work can use a freeform off slide and then convert last slide into a results slide, not ideal.

So for anyone else in the same position and reading this - there is hope! Whichever slide had your "complete course" trigger on, make it a Results slide.Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One. Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED. Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next. And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"

Courses not COMPLETING on LMS | Articulate

RabiVandergon
Community Member
3 years ago
This is still a bug with the most current version of Storyline 360 using the "modern" player as of writing this post. Using the course completion trigger does not work when publishing SCORM to LMS. The workaround offered by Andrew Hanley does work. Thank you Andrew for the help!
LeslieMcKerchie
Staff
3 years ago
Hello Rabi, and welcome to E-Learning Heroes. 😊

I appreciate you reaching out and sharing what you are experiencing as well. We have had a couple of bugs specific to the completion trigger, but they have been resolved.

Do you know what version of Storyline you're using? You can check by going to Help > About Articulate Storyline. We are currently on Build 3.59.26702.0 of Storyline 360. You can read all of the details here.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
RabiVandergon
Community Member
3 years ago
Hello Leslie,

Thank you for the warm welcome! I am currently using the version you specified (see attached). I created a case in the link you provided, thank you for providing the link.
RabiVandergon
Community Member
3 years ago
Wrapping this up for the benefit of others: trigger actions are dependent upon listing order. So, in this case, if there are multiple triggers associated with the end of the timeline, the trigger for course completion needs to be at the top of the list. Thanks to Articulate staff for the fast and friendly response! https://articulate.com/support/article/Storyline-360-The-Order-in-Which-Triggers-Are-Executed
NatashaLeander-
Community Member
3 years ago
This bug is still present. No matter how the scorm file is saved or where the triggers are it still does not show completion on our LMS. I tested it on scorm cloud and still does not report. Please can you offer guidance.
LaurenBergman-0
Community Member
3 years ago
Hello,

I'm having this same issue. Users are passing the assessment but the LMS (Cornerstone) is not marking it as complete. Is this something you could help troubleshoot?

Thanks,
Lauren
KellyAuner
Staff
3 years ago
Hi Lauren,

I'm sorry to hear that you're experiencing an issue with the LMS not marking the assessment as complete.

Have you tested your course in SCORM Cloud? If the issue persists, then we'll be happy to take a look at your file to see what's going on. You can share your file with us here or privately in a support case. If the course works properly in SCORM Cloud, then the issue is likely within your LMS, and I'd recommend reaching out to them for assistance.

I hope this helps!
LaurenBergman-0
Community Member
3 years ago
Hi,

Yes, we have tested this in Scorm cloud and also tried to replicate it in our LMS but have not had success. It happens with only some users, not all. We've also looked at the browser to see if that's consistent, which it is not.
AndrewHanley
Community Member
3 years ago
Hi Lauren, are you sure your Storyline version is up to date? A bug with LMS not showing as complete was fixed in a patch a while ago.
The only other thing I can think of is to vary your completion criteria and/or SCORM version, to see if the issue can be worked around via one of those methods.

Good luck! :)
AndrewHanley
Community Member
3 years ago
Hi David,

What version of SCORM are you targetting? I know that 1.2 probably wont be able to complete in the way you set out above (I think?!) whereas SCORM 2004 4th Ed might.

-- EDIT-- sorry. I just saw you already answered my question - SCORM 1.2!

Yeah, I dont think you can have this within 1.2

The call "cmi.core.lesson_status" will be different for 2004. Instead you will want to use "cmi.completion_status" and "cmi.success_status" to give you the ability to seperate out the complete / passed values as you need.