Forum Discussion
Cover Photo Arrow Not Displaying / Must click 2 times to start
Hope you can help with this! I've uploaded a picture as the cover photo. My menu controls are turned off, and I can see the big arrow within Storyline.
However, when I upload to Review 360, there ...
Hi Kelly,
In Review 360, the problem seems to occur when there is no audio on the first slide, and the second slide contains a video. In the attached sample story file, you'll see I've hidden the audio track on the first slide, so you can try to duplicate the problem.
I found that when I made the audio track visible, the file worked as expected in Review 360.
However, when I actually published the file to the Web and viewed it in an incognito window, the results varied based on the browser I used. In Safari, the cover photo shows up and it works as expected. In Chrome and Firefox, the cover photo with the arrow never appears.
The problem seems to occur regardless of if player controls are on or off. It would be great if you could fix this glitch, because there are times when I don't have audio on the first slide. Thanks!
