Creating Help Desk or Knowledge Base Articles

Hi daodn one thing to be aware of which is a -1 for me, is the inability to deeplink into a page in Storyline. For example, if you wanted to reference the resource elsewhere and provide a link to the resource, you can only ever provide a link to the first page. It's akin to only being able to send somebody a link to the front-page of a news website, and not provide a link to a specific article.

The other -1 is that Storyline is not optimised for mobile phones. Content is scaled to fit devices and is not responsive/adaptive. Therefore, text that looks perfectly readable on a laptop/desktop/table, will look very small on a mobile device. If you are happy to just target Desktop/Tablet and Laptop, this is not a problem.

Another -1 is maintenance. If you update one Slide/Page. You need to re-publish the entire package again, and re-upload the entire page. It's not like you are editing a single HTML page. Depending on the size of the project and how frequently it is maintained will determine if this is an issue.

All of the other features provided in the player are great though, such as the video player, search, glossary, table of contents, resources etc. So there are plenty of +1s.

Hey daodn, have you explored Rise 360? I wonder if it might be a better candidate for knowledge base articles. It's text-based so it's easy to update, but you can still add multimedia like videos if needed. It's mobile-friendly. If you include a sidebar or a compact side menu, you have a search feature.

If you have a very large number of articles, it may get a little hairy.

Hello Rachel -- Thank you for your reply.  Yes, I am using Rise 360 to copy over our knowledge base articles.  And, yes, we have quite a few articles and it does get "hairy", especially for the end user.  Thanks again!