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JohnMD40's avatar
JohnMD40
Community Member
14 days ago

Please add my reply to this issue. Has there been a workaround or fix for this? I'm working in Storyline 360 v3.113.36519.0 and am experiencing something very similar to the original post. 

I have inserted a video on a slide with Seekbar enabled and users can drag the seekbar. I have multiple layers (hide and pause base timeline is enabled) with questions that appear at various cue points throughout the video. If I don't adjust the seekbar and let it play, the questions appear on cue without issue. If I drag the seekbar at any time, one the question layers appears but base video and audio continues playing. 

Please let me know if I can answer any questions or provide additional information. 

Have a great day!

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    13 days ago

    Hi JohnMD40​,

    Sorry to hear that you've run into this setback.

    I can confirm that we have this behavior logged as a bug in Storyline 360. This bug causes:

    • When using a Trigger to show a Layer at a specific Cue Point, the Layer still appears if the Timeline jumps to a Cue Point occurring after the Trigger.

     

    I've linked this discussion to the bug report so we can notify you as soon as a fix is ready! In the meantime, as a workaround, we suggest using Variables and Conditions for each 'Show Layer' Trigger.

    If you need help applying this workaround, feel free to upload a copy of your .story file here in the discussion or privately through a support case.

    We appreciate your patience, and I'm sorry if this has been slowing you down!