Forum Discussion
Cue points drift forwards from where they are placed between deisgn and preview/export
Using Storyline 3 to make an interactive video that is about 5 minutes long, and I have 5 cue points in it.
The earlier cues seem Ok (or maybe move small amount..) but the ones at 2 and 4 minutes move themselves earlier in the timeline by a couple of seconds!
Very frustrating when trying to time questions and popups with dialogue.
Any ideas how to resolve this? It seemed to get a little better (as in they moved less far forward) when I turned off the optimising of the video on export. I have also turned off compression on the Video Options ribbon. The video is a 1080p 124mb h.264/mp4 file.
Seemingly the solution is to export the video in chunks for new slides!
Guess the cue point feature and timeline has not had any attention for fixing in the last 5 years.
If anyone from support reads this, I'd be happy to help you replicate it.Please, do contact me and let's get rid of this bug that's been lingering for 5+ years.
Hi Ewan,
Thanks for reaching out and sharing your findings!
I see that you’ve reached out to our Support Engineers and are working with my teammate, Johnrey. You’re in great hands! We’ll continue the conversation in your support case once done testing your file.
