Forum Discussion
Cursor jumping
Hello everyone, 🎉
I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:
- The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.
There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.
Let me know if you have any questions about this update or the issue you reported!
It looks like I am having a problem that hasn't been an issue in over 5 years. I can be in the middle of a sentence, and then the cursor moves to the beginning of the sentence, bringing the second part of the sentence with it. Or an entire line or phrase I have just typed disappears and maybe then re-appears in a different part of the sentence. I am having to fix things 2-3 times now and it's getting frustrating. Lines are also disappearing when I publish a version for review, which makes it look like I leave things incomplete.
This started happening about 2 weeks ago, but it is VERY frustrating today. See the screenshot below that just happened. The part at the beginning jumped from the end as I was typing.
Hi Annie! So sorry you are encountering this. Here are some troubleshooting tips:
- Please make sure your browser is updated, then try again, does the cursor still jump?
- Please try other supported browsers. Does the issue show up in all browsers or just one?
- Try to access Rise in Incognito mode. Does the issue still show up?
If the issue is still present, please open a case with us here so that one of our technical support engineers can help!
