Forum Discussion

SuzanneShilton's avatar
SuzanneShilton
Community Member
9 years ago
Solved

Cursor jumping

Hi guys, Wondering if anyone else has experienced their cursor "jumping" when using Rise?  I've been having an issue where I'll be typing and the cursor will suddenly jump to another position in t...
rise 360
  • EricSantos's avatar
    EricSantos
    7 months ago

    Hello everyone, 🎉

    I'm happy to let you know we released a new update for Rise 360. This update fixes the issue you encountered:

    • The cursor would unexpectedly jump to the beginning of the text entry window when entering code or a URL.

     

    There's nothing to install for web apps. New features and fixes are immediately available, though you might need to publish your Rise 360 course again.

    Let me know if you have any questions about this update or the issue you reported!

AnnieMessmer722's avatar
AnnieMessmer722
Community Member
3 years ago

I have been working with someone for over a week now. I have already tried all of that and everything he has suggested. No change. 

JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Annie, 

Looks like you were able to have a screen sharing session with my colleague Georvy so he could have a chance to take a closer look at the behavior. I recommend continuing to work with him through the support case that you opened if you're still experiencing the behavior after performing the troubleshooting steps that he shared. 

Let us know how it goes!