Forum Discussion

FullTiltAhead's avatar
FullTiltAhead
Community Member
2 years ago

Custom Font Letter Spacing

Hello, 

I’m using a custom font for a client in Rise and the spacing between words is really inconsistent. With certain words it looks like there is an extra space. I’ve tried addressing this by changing the font size in between the words to the smallest possible (12) but it still looks a bit off (see image). Any suggestions on how to address?

Rise 360
  • GrenForonda's avatar
    GrenForonda
    Staff
    2 years ago

    Hi there!

    Sorry to hear about the inconsistent spacing of your text in Rise when using a custom font.

    To clarify, does this issue also occur when using one of the default fonts in Rise? How about another custom font?

    Can you share with us the name of this custom font, and a copy of the font (if possible/available) so we may test this as well?

    Does the same issue occur when viewing the Rise course with the custom font in different web browsers?

    We're looking forward to your response!

    • FullTiltAhead's avatar
      FullTiltAhead
      Community Member
      2 months ago

      Sorry for the late reply. I don’t have my notifications set correctly. To answer your questions:

      • I’m not seeing this issue with a default font in Rise. So far I have not seen the issue with other custom fonts. 
      • The font name is HouschkaAltPro. I’m not sure if I’m allowed to share it publicly like this but maybe could send it more directly if you can tell me where to send it. 
      • Yes I’m seeing the same issue in MS Edge and Firefox.
      • KellyAuner's avatar
        KellyAuner
        Staff
        2 months ago

        Hi Full Tilt Ahead,

        Thanks for sharing these details with us!

         I've opened a support case on your behalf and just sent an email your way. You can share the file privately with our team and we'll delete it from our systems once troubleshooting is complete.

  • JohnathanPoe048's avatar
    JohnathanPoe048
    Community Member
    11 months ago

    I am experience a similar issue, although my font spacing is TIGHTER in Rise than it should be. Has there been any updates on this issue?

  • JohnathanPoe048's avatar
    JohnathanPoe048
    Community Member
    11 months ago

    Here is an example.  Although the spacing difference is minor, there is a noticeable difference in the readability, particularly in longer headings. 

  • JohnathanPoe048's avatar
    JohnathanPoe048
    Community Member
    10 months ago

    I think I was able to determine what was happening here. I did not have a 'bold' version of my font loaded only a 'regular', and it seems like somehow Rise was 'auto-bolding' my font. Which I know makes no sense and doesn't seem possible, but when I added the regular font again to the 'bold' section in the custom font upload, it worked and looks perfect now! I can't explain what is/was happening here, but this fixed it for me now so I'm thrilled!

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      9 months ago

      Hi Johnathan!

      Thank you for following up and sharing the steps you took to resolve your issue!

      I'm sure other users discovering this thread will find the information very useful. If you run into any setbacks moving forward, please let us know!

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