Forum Discussion

Sketch5051's avatar
Sketch5051
Community Member
10 months ago

Custom Font Not Publishing

Hello all, I'm very new to Storyline360 and I'm building my first project. I'm attempting to use a custom font, Libre Franklin from Google Fonts. It all looks great in the editor, but when I go to pu...
advice
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EricSantos's avatar
EricSantos
Staff
10 months ago

Hi Sketch5051,

Welcome to the E-Learning Heroes Community and to Storyline 360! Thanks for the detailed explanation and for sharing the video. That really helps.

It sounds like you’re running into font substitution issues when publishing to the web. This can happen if the font files aren’t properly delivered to the browser, causing it to fall back to default fonts.

Does the issue also happen when using another browser with the latest updates?

I see that you’re testing it on Google Chrome. I recommend checking if any extensions in that browser are blocking fonts. Font blockers are often added through extensions. Here’s how to check:

  • Go to chrome://extensions
  • Temporarily turn off all extensions
  • Refresh your page to see if the fonts now load properly
  • If yes, re-enable extensions one by one to identify the culprit (commonly ad blockers or privacy tools)

 

You may also check out this article for more details: Why learners might see the wrong fonts or missing letters

Please don’t hesitate to reach out if you have additional questions. You can also connect with us privately in a support case if you want more targeted help.