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AmandaStites's avatar
AmandaStites
Community Member
5 days ago

Customize or Change the Contact Person for Questions on Reach 360 Invitation

Hi Everyone! 

I am working to set up Reach 360. I need to customize the contact person and email address in the Reach 360 invitation email that is send to users who are imported. Currently it is showing my own work email address, but I would prefer it show my team's email address. Has anyone found a way to update this information? 

Here's a screenshot showing what I am hoping to update:

 

 

reach 360

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  • KellyAuner's avatar
    KellyAuner
    Staff
    4 days ago
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    Hi AmandaStites,

    This is a great question!

    While you can customize the subject and message of learner notification emails, welcome emails will automatically include the name and email of the admin that generated the invitation. We currently have a feature request logged for the ability to change the second paragraph of this welcome message. I've shared your comments with our developers and we'll let you know if we have an update to share.

    Please let me know if you have any questions!

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Invitation","id":"message:1221608","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:374023"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1221608"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1221608"},"body":"

Hi Everyone! 

I am working to set up Reach 360. I need to customize the contact person and email address in the Reach 360 invitation email that is send to users who are imported. Currently it is showing my own work email address, but I would prefer it show my team's email address. Has anyone found a way to update this information? 

Here's a screenshot showing what I am hoping to update:

\n

 

\n\n

 

","body@stringLength":"830","rawBody":"

Hi Everyone! 

I am working to set up Reach 360. I need to customize the contact person and email address in the Reach 360 invitation email that is send to users who are imported. Currently it is showing my own work email address, but I would prefer it show my team's email address. Has anyone found a way to update this information? 

Here's a screenshot showing what I am hoping to update:

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Customize or Change the Contact Person for Questions on Reach 360 Invitation","moderationData":{"__ref":"ModerationData:moderation_data:1221688"},"body":"

Hi AmandaStites,

\n

This is a great question!

\n

While you can customize the subject and message of learner notification emails, welcome emails will automatically include the name and email of the admin that generated the invitation. We currently have a feature request logged for the ability to change the second paragraph of this welcome message. I've shared your comments with our developers and we'll let you know if we have an update to share.

\n

Please let me know if you have any questions!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-26T12:17:10.645-07:00","lastPublishTime":"2025-03-26T12:17:10.645-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:1221608/message:1221688","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"1042","rawBody":"

Hi ,

\n

This is a great question!

\n

While you can customize the subject and message of learner notification emails, welcome emails will automatically include the name and email of the admin that generated the invitation. We currently have a feature request logged for the ability to change the second paragraph of this welcome message. I've shared your comments with our developers and we'll let you know if we have an update to share.

\n

Please let me know if you have any questions!

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