Forum Discussion

MaryJames-bdc0f's avatar
MaryJames-bdc0f
Community Member
6 months ago

DeepL translations and xlf files don't work

When I export an xlf or xliff file from a Rise course and then drop it into the DeepL translator (Pro version), it displays an error message: 

 

Course Title.xlf

This file couldn’t be translated due to a technical issue. (unsupported_document_version)

 

Anybody know why this happens or knows of a workaround?

 

Thanks.

localization

7 Replies

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hi MaryJames-bdc0f,

    Thanks for reaching out!
    The issue you experienced may have been related to the outage of many third-party services last night. Are you still experiencing the issue with uploading translation files to DeepL? If yes, are multiple translation files affected or just a select number of files? If you're still consistently experiencing the behavior, please open a case with our support team here so we can request a copy of your Rise 360 translations files for testing.

    • MaryJames-bdc0f's avatar
      MaryJames-bdc0f
      Community Member
      6 months ago

      Thank you for your response. This issue happens to both myself and my teammate. It has been a real challenge to figure out what to do. I will open a case and see if you can figure out what's happening.

      • LucianaPiazza's avatar
        LucianaPiazza
        Staff
        5 months ago

        Hello MaryJames-bdc0f, 

        Great call opening a support case! I see that you're working with our colleague Lejan. You're in excellent hands! 

        We'll continue the conversation over in your case. 

        Have a wonderful start to your week! 

  • AntaDjiga's avatar
    AntaDjiga
    Community Member
    5 days ago

    Hello MaryJames-bdc0f​ 

    I have the exact same issue and can't find any solution. Did you find any a solution and if so can you share with us?

    Many thanks in advance.

    • EricSantos's avatar
      EricSantos
      Staff
      4 days ago

      Hi AntaDjiga​,

      Thanks for checking in! We’ve seen the same behavior reported earlier, and our team confirmed that Rise 360 currently exports translation files in XLIFF 1.2.

      Since DeepL supports XLIFF 2.1 and higher, that difference likely causes the "unsupported_document_version" error you’re seeing.

      The earlier cases in this thread resulted in a feature request for XLIFF 2.1 support in Rise 360. I’ve added your comment here so your experience is included as well.

      Appreciate you taking the time to follow up and add your voice to the discussion.