Forum Discussion
Disabling AI tools
Hello Articulate, I have no intentions of availing of the AI assistant tools and want to opt out of the free trial lasting til Oct 15. Can I possibly disable the tools so I can continue with the old ...
Hi everyone,
We appreciate hearing your feedback on Articulate AI!
I'm happy to provide some clarity on how to disable the tool. As jenniferfiresto explained, the account owner can email sales@articulate.com at any time to request that Articulate AI be disabled for their subscription or free trial.
Please note requesting to disable the AI services is different than disabling AI on the Articulate dashboard. When you disable Articulate AI on the Articulate 360 dashboard, AI Assistant tools still display in Rise 360 and Storyline 360 but aren’t functional. When Articulate AI services are disabled via a request, Articulate AI features and functionality are removed from Rise 360 and Storyline 360.
If you have any questions, please let me know here or privately in a support case. We'll be happy to help!
You can opt out from your Articulate account, however the buttons remain on the interface and it displays popups about AI Assistant if you click on them, including a button that emails your account owner to request it. To have it completely disabled, the account owner needs to email the request: Articulate 360: Disabling Articulate AI Services - Articulate Support
I'm not sure of the turn around on having it completely disabled. We requested to completely disable it on Friday because we already used the Articulate account to opt out and received a response to use the Articulate account to opt out. I'm hoping they resolve it soon to help resolve the confusion for our team.
That's a bit disappointing to hear that the buttons stay put. At this point my teammate and I have resolved to just wait out the Oct 15 trial expiration because we still have to reach out to our admin to make the request on our behalf. Do keep me posted on how this progresses :) Best of luck.
You're welcome, will do :)
Hi, jenniferfiresto,
I checked this discussion with my teammate, Luciana, and it appears that you're all set with your updated interface. I'm glad to hear it! If you need additional assistance, please let us know.
