Disappearing Pictures

John,  the images on the missing slides were not retrievable.  I had to delete the individual images from the timeline and start completely over - yes, this is a very time-consuming process.

If you're able to find a way to fix this without having to re-do your work, I would appreciate it if you would let me know.  This problem set me back weeks with a major project I was working on.

I did speak with Articulate support.  They provided a couple of different tips to avoid the process from re-occurring.

1) The original Storyline file may be corrupt.  It was suggested that a new file be started.  I did this by opening Storyline and selecting 'import existing' file.  Before I made any changes to my template, I began a new file.

2) My file extension had a trademark logo in it.  It was suggested that I remove the trademark logo from the file name. 

3) I was told to not enter Storyline by clicking the icon on my desktop or from my computer's menu.  Instead, individual Storyline saved files should be accessed through your document or C:drive.

I have not had any other problems in the last 3 months since taking these steps, but I'm still not sure exactly what the root of the problem as.  Nonetheless, I hope these tips help you!