Forum Discussion

AlessandraTo122's avatar
AlessandraTo122
Community Member
3 months ago

Display and link problems with MAC

Hi!
I've been using Rise on a daily basis for quite some time now, but since Friday I've been having display problems with MAC (we tested with windows and the same problem does not occur).

With the Mac, however, sentences are cut off and above all links created within ‘paragraphs’ are not clickable.

Is anyone experiencing the same thing?
Is it possible that some latest update has suddenly created such problems?

Thank you very much!

Translated with DeepL.com (free version)

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 months ago

    Hello Alessandra,

    Sorry to hear that you ran into this issue. 

    I'm using a Mac as well and I haven't encountered any issues so far when working in Rise 360. Can I ask if you've tried resetting your computer? And is your Macbook up-to-date with the latest available software? You'll also want to test the behavior on different browsers such as Google Chrome, Mozilla Firefox, or Safari. 

    If you're still experiencing the issue and resetting and updating your machine doesn't help, please open a case with our support team here to reach out to a support engineer for further assistance.

     

Related Content