Forum Discussion
Docebo won't trigger completion of Rise SCORM file
Hi All - I'm very stuck trying to get my LMS, Docebo, to trigger completion (or even save the place) for someone completing a Rise file. When they complete the training, it isn't logging the comp...
I am having the very same issue and I am losing my mind. I have done so much troubleshooting and am convinced it is on Docebo's end, but they're saying everything is fine and everything is working great when they test. I have been very, very very assertive with them and provided them evidence that nothing appears out of order with course/course file itself but they keep blowing me off and saying everything is gravy with the LMS and actually straight-up gaslighting me.
I have done what Christopher suggested on multiple occasions with tickets I've submitted as well, and sadly, that did not help. They just shrugged it off and told me to manually mark the users as complete. I do not have time for this and wish for the issue to not occur at all. I cannot find a rhyme or reason for it and it happens in clusters. Things will be fine for 2-3 months, then all of the sudden anywhere between 3-5% of our users experience this error in various different courses for a few weeks, then all goes quiet again. Rinse and repeat.
I deal with their support staff in Italy while I am based in Florida, so coupled with the communication lag-time is the issue of the language barrier which certainly doesn't help, so if anyone finds any way around this/a solution...oh boy that would make my year!
Hi Angela!
We encounter this same issue with RISE and Storyline courses. The error seems random. Are you experiencing the same issue today? If not - how did you overcome the issue.
Thanks!
Yes, we are experiencing this issue still after many, many support tickets, support chats, and we even finally got on a call with them a couple of weeks ago and we've not come to a resolution yet.
Angela, are you publishing to xAPI or SCORM 2004? IDK whether that has anything to do with it, but at Zillow where I experienced this with Docebo, we used xAPI.
I have published in both xAPI and SCORM 1.2 and it happens for both. We actually have additional issues when we use SCORM versus xAPI.
And by that, I mean, at random we experience the issue of completion not triggering for both types of files but when we publish in SCORM it is harder for me as a LMS admin to tell if someone truly finished a course and got stuck by this bug than it is for me to get the same info. from a course published in xAPI.
