Forum Discussion
Drag and Drop - Drag Item Won't Move
I am building a file that has a drag and drop interaction at the beginning of each scene. My first scene works as expected, but on my second scene the item that is supposed to be dragged won't move. It works if I am previewing only that slide or that scene, but if I preview the whole file, the error occurs. The cursor appears as though the item can be interacted with, but it just won't move. I have tried ungrouping and regrouping the object, replacing the drag item with different objects (including singular ungrouped objects), deleting the trigger, deleting and replacing the slide, copying the slides into a new file, renaming the objects, moving the item around the screen, trying to add drop interactions to other slides in the file (with same result), exporting it to Review360, updating Storyline and restarting my computer, and I can't seem to get the error to go away.
The file is attached, any help would be appreciated.
In addition, the file seems to run laggy and slow in my Storyline360. My computer specs should be able to handle it, I'm wondering if it has to do with the fact that I'm using all of my objects from the Articulate library? I'm new at this and still learning best practices for how to keep the files running smoothly. The file is only 10kb. Is it laggy for other users as well?
Hello everyone!
I have great news to share! We are no longer seeing this bug where multiple Drag and Drop or Drag Over triggers cause succeeding drag instances to be unmovable when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
Thanks for confirming, Nate. I've added this conversation to our report so that we can share updates with you here.
Hi, was this issue ever resolved? I'm having the exact same issues and changed the trigger to drop on and it still doesn't work. If I preview 1 single slide it works but when I preview the entire project I cannot move the object. All of my slides have this feature.
Hi Stephanie, and welcome to E-Learning Heroes! ⭐️
I'm sorry you're hitting a similar snag. If possible, I'd love it if you could work 1:1 with a support engineer so they help determine what's causing the object to remain unmovable after using a Drop On trigger.
Feel free to share your file here, and one of my teammates will reach out with the next step.
Hi,
I'm having the same problem, but I don't see any solutions posted here.
Becca (back when she was on staff) posted the definitive answer, and Leslie and Nate posted the best solutions to date.
Thanks Walt. I tried both methods and still no love. I'm still not able to select the object to drag it or drop it. :|
Hello Tim!
Sorry to hear you are having trouble with drag and drop interactions. Would you be able to share your storyline file with us? We'd be happy to take a look.
You can share it in this thread or reach out to us privately in a support case.
Have a great day! ✨
Based on the solutions here, I think I've managed to cobble a simple workaround. I do have a series of Drag & Drops preceding the problem slides, so I reauthored the problem slides in a new scene that connects to the old, and so far this seems to have done the trick.
Ope. Spoke too soon. I'll submit a ticket, thanks Luciana.
Glad you have found a workaround, Tim.
Perfect, you are in great hands with our talented support engineers! We'd be happy to take a look at your project in a support case.
Have a great day!
Hello everyone!
I have great news to share! We are no longer seeing this bug where multiple Drag and Drop or Drag Over triggers cause succeeding drag instances to be unmovable when using our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.
