Embedded video will not expand to full screen in LMS

Brian,
I also just discovered that I have this same problem. I uploaded a video to my Rise course.  When previewing in Rise (before publishing) it works as intended. When I published the Rise course to our LMS, the full screen button doesn't make the video full screen. 

my only fix so far is to right click on video and open in new window.. but then users have two windows open

Hi Matthew,

It does not appear that you included an attachment here? If you need to share that, please feel free to update your original post or comment as a new reply using the "Add Attachment" button. 

Did the video work correctly while previewing in Rise and using the Share link? 

If something isn't working as you'd expect in the  Learning Management System (LMS), I'd also want to test it another LMS such as SCORM Cloud. It's an industry standard for LMS testing, and this article will walk you through how to get started there. 

Hi all,

First time posting on the community :) I've also come across this issue but within Articulate Review itself. Some of the moderators which I've sent a Review link to the Rise course mentioned the videos which attached within the "Process" lesson type could not be maximised to full screen.

However, when I tested the share link the full screen button seemed to work. I've attached a short recording as a reference.

Any updates on this yet?

Thank you!

Hi there Bryan! Thanks for the helpful screen recording--I'm seeing the same thing you're seeing. I’ll meet with my team to take a closer look, so that we can verify if this is a bug. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course if that’s the case, I’ll let you know!

Thanks so much again for letting us know about this, and I’m sorry if it’s slowing you down.

hello, I had the same problem on my LMS platform (Oracle Taleo). I opened a separate discussion because I did not see that one already had one. I ask the staff if a bug resolution is expected. Thank you

Fabio

Hi Fabio,

I can see that you’re still struggling with videos in your Rise courses since you reached out here and in this other discussion. I’d love to help. 

Can you take a look at the questions I asked in the other discussion? We can keep the conversation going over there!

Oh no Angie! 

Sorry to hear that you've run into this as well.

I took a look and I do not see an update nor do I have a workaround to share.

This thread is attached to the report so that we can track user impact as well as update you here when we can.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

Hello Paul,

This has been reported to our team and this thread is attached.

I do not have much more information to share than that, but you should not be experiencing this outside of the Articulate Review environment.

Hi Yoampi,

The issue Leslie mentioned earlier was specific to Rise inside Review, but we've also tested the full screen function of videos outside of Review in a LMS environment, SCORM Cloud.  It did work there, and you may also want to give your course a test there. 

If the full screen option works in SCORM Cloud but not in your LMS, that usually indicates that nothing is wrong with the Rise file itself.  The LMS might have some limitation.  Do you have a support team at Cornerstone that could help?  You can let them know that this function works in other LMS environments and see if they can shed some light on their setup.

Let us know if you need anything else!