Encounter a list of issues with Articulate Storyline recently

Community Member

3 years ago

Thanks Kelly. I hope Lejan can help. Let's me post what I have done so far and none of the issues were solved.

I tried my best and did all the methods. I put all the detailed steps below.

Please note that

Problem 2 is more important. Since cannot import PPT, I can still work around it.

But after inserted the audio and encountering the errors on edit captions. That is much bigger for me.

I was using Parallel Desktop 15, my manager purchased the 18 versions.
Updated and Installed Parallel Desktop 18
I can open Windows 10 on my Mac now
But Storyline 360 problem was not solved
Windows updates are up to date
Uninstalled Articulate 360, restarted, reinstalled Articulate 360
I followed these instructions; it actually was getting worst and more problems but anyway seems to be ok now. I can open Parallel and Windows, then launch Articulate 360 to open Storyline 360 https://community.articulate.com/discussions/articulate-storyline/encounter-a-list-of-issues-with-articulate-storyline-recently#reply-826079
After launching Storyline 360, two problems still exist
Problem 1 - cannot import PowerPoint into Articulate (already installed PowerPoint on the Windows side)
Problem 2 - after insert audio and click on EDIT CAPTIONS, the non-stop error windows will keep appearing until you force closed Storyline 360

Already tried my best to go through the community page but none of them help.
Articulate 360 - Storyline 360: Failed to Import PowerPoint Presentation - Articulate Support

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