Any idea what the issue is/was. I get this periodically as well when clicking the share course link via email with testers?
Thanks,
Steve
Hello Steve,
Happy to chime in!
Can I ask if the Rise 360 link works properly when you open it on your end using the same machine where the course was published? If the link works consistently on that machine, then there's a chance that the issue might be isolated to the environment where your testers are viewing the course after opening the link in the email. It could be related to their network, or a security policy being implemented on their machine. One troubleshooting step that they can try is to clear their browser's cache to see if this makes a difference.
If the Rise 360 share link doesn't load consistently for you, please open a case with our support team here so we can take a closer look at what's happening.
