Error 80070652 when updating Storyline 360

Hi Ouafia,

As a troubleshooting step, try adding Articulate's endpoints to your network configuration to see if this helps: 

• Articulate 360 Network Endpoints 

You'll need the assistance of a network admin to do this. If the issue persists, reach out to our support team by opening a case so we can take a closer look at the behavior. 

I had the same error. I ended up having three different zombie instances of Windows Installer running in the background. After ending all three tasks, I restarted Articulate and the update was installed normally.

I hope this helps!

Hi Shane!

Thanks for reaching out and sharing the steps you took to allow Articulate 360 to update successfully! I'm sure other users discovering this thread will find this information very useful!

Have a great rest of your week and happy authoring!