Error embedding PDFs in Rise

Hi there! 

Thanks for posting your question here in the community. Sorry to hear you've run into this issue!

Can you elaborate how you are embedding the PDFs in your Rise course? Can you perhaps share a link to your Rise course so we can take a closer look? You can share it here in the thread, or if you'd like to share privately, you can send it along to our Support Engineers here. 

Good afternoon Nicole.

We have tried 3 different ways of embedding our PDFs. The first one uploading as an attachment, then opening the resulting link (from your hosting service) and copying the URL into the embed code bar. The second one a Google Drive URL, and the third one a Calameo URL. Management didn't want them to show just like an attachment so this would be our last choice. As our courses are private, I'll send you a small sample with copied parts issuing this problem.

https://rise.articulate.com/share/r91pughGrW8KLjijBR9oXt5y2HEB8hUd

Thank you very much!

Hi there!

Thank you for providing this additional information. 

I think the best solution would probably be to submit this case to our Support Team so we can have a closer look. Thank you! 

We are having the same problem. 

Hello, Angela!

It sounds like you're trying to embed a PDF document in your Rise 360 course, but the embed block appears blank. Is that right?

Where is the PDF hosted? Is it hosted on an internal server?  If the internal server requires some kind of authentication before accessing its content, your Rise 360 course might not be able to pass those credentials.

I am seeing this issue as well with PDF's inserted using the Embed block, but it's sporadic, and when I refresh the browser, it usually rights itself, but the course begins from the start again.  The PDF's are posted on a server within our fire wall which does NOT require any type of authentication, and they are accessible when I type the address into a browser's address bar.  Super frustrating for learners and nearly impossible to troubleshoot.  Has there been any further research or progress on this issue?  :(

Hi Brenda,

It sounds like you're running into two issues here:

1. The PDF doesn't load reliably and sometimes requires a browser refresh
   
2. The course does not resume where the learner left off

For issue #1, Embedded PDF documents should load without issues if the firewall doesn't require any type of authentication. Is your course hosted on a learning management system? Do you have the same problem when testing the course Share link?

For issue #2, courses should resume where the learner left off if you're using a learning management system. Is that where your published content is hosted?

Have there been any updates on this issue? I am having the same problem described above - hosting PDFs via AWS and using the Embed Block in Rise. 

Hi Hannah! Would you mind sharing the URL for one of the PDFs you're trying to embed? We'd love to test it from our side.

If you'd rather keep the link private, you can open a case here!

Hi Alyssa,

Thank you for reaching out! 

Here is one example: https://asupd-curriculum-prod.s3.us-east-2.amazonaws.com/ELA09+2021/Semester+1/Module+1/Honors+Lesson+B/1.Honors+Lesson+B+-+The+Epistolary+Writer+Rubric.pdf

Note that it is intermittent. Sometimes these show up just fine and disappear after a refresh and vice-versa. It happens in “edit” mode, “preview” mode, “share”, and in our published SCORM output loaded in Canvas LMS. Behavior seems equally intermittent in all modes across all of our embedded PDFs. Let me know if you need to look at the Rise course and I will definitely open up a case for that.

Thank you!