Error publishing

Hello Roey, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you are experiencing an error publishing.

I'm not clear what this statement means: I am trying to publish the storyline for a new scene.

• Are you experiencing the error when publishing a single scene?
• Are you able to preview this scene?

I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Hi Lesile , 

First, thanks for the quick response!

About your questions, I couldn't publish or preview at all.

I attach the file and available for any question.

I appreciate you sharing your file so that I could take a look, Roey.

I was experiencing an error as well and narrowed it down:

• Scene 1 and Scene 2 preview as expected
• Scene 3 creates an error

Since I narrowed it down to Scene 3, I then:

• Imported Scene 3 into a new project but still experienced an error
• Adjusted the master slide layout for the slides in Scene 3, and it now previews and publishes as expected (file attached).

Could you take a look at your master slide and recreate and reapply to correct the issue?

I can't find the exact issue.

Can we make a VC in order to correct it ?

Hello Roey!

Would you mind clarifying what you mean by VC?

Also, were you able to look at the Master Slide which was potentially causing the error message?

I want to make a Video Call with you if it's possible in order to find the error, cause I didn't find it.

Hi Roey, 

We do not have video call capability. Were you able to adjust the master slides for Scene 3 as I mentioned above? If it works as expected when you use a different master slide, I would recommend recreating the master slides to correct the issue.

If you'd prefer to work directly with one of our support engineers, you can reach them directly here.

Hi everyone!

The same issue for the last three days! Cannot preview or publish the project.

Unfortunately, cannot share the file due to the Company's policy.

Could you please give any advice on what could have gone wrong?

Hello Igor,

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one.
  • You can narrow down the culprit by previewing individual or smaller groups of slides if needed.
• If it's happening in any/all files, you should conduct a repair of your software.