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JohnMaher-fcfa8's avatar
JohnMaher-fcfa8
Community Member
3 years ago

Error when opening LMS Course in Edge

Hello, I am using the most recent update of Storyline 360. I have created a new project and uploaded it to our LMS. It can be opened normally using Google Chrome. When opening it with MS Edg...
storyline 360
robClement's avatar
robClement
Community Member
2 years ago

Hi - I'm having the same sort of issue.
Course runs fine in Chrome and Edge in our TEST environment and from the SCORM cloud.

BUT when trying to run from our PROD environment we get the dreaded 'End of support for Internet Explorer 11' when using Edge (Chrome still works fine).

Has anyone experienced this? Why would it work in our TEST environment, but not PROD. They're both IIS servers.
Edge version Version 114.0.1823.55
Thank-you,

             Rob

JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hello Rob,

Looks like the course is detecting that you're using an outdated version of Microsoft Edge. Would you mind checking if you have the latest available supported version installed to correct the behavior? If the issue persists, please take a screenshot of the 'About Microsoft Edge' page of the browser and share it with us here so we can take a look if you are running a supported version. 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    articulate should modify the behaviour of storyline with MS Edge in IE 11 mode

    this mode will be used in many companies and will  be official supported until 2029

    https://learn.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edge

    Please note that the Internet Explorer (IE) 11 desktop application ended support for certain operating systems on June 15, 2022. Customers are encouraged to move to Microsoft Edge with IE mode. IE mode enables backward compatibility and will be supported through at least 2029.

     

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