Forum Discussion

PaulOrtiz-Gomez's avatar
PaulOrtiz-Gomez
Community Member
7 years ago

Error when opening Storyline 360 file

When trying to open a file from server it does not open with an error stating "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline". ...
storyline 360
LeanneFalconer1's avatar
LeanneFalconer1
Community Member
7 years ago

I have noticed a dramatic increase in error messages when opening Storyline 360 files lately and not only from those on the server. I more often than not get a message that says "The file "XXXX" is being used by another process or you do not have the proper security permission to access this resource. Make a copy of your project file, then try to open the new file."

Is this related?

  • VinceScoma's avatar
    VinceScoma
    Community Member
    7 years ago

    Hi Leanne, 

    This message usually appears if multiple users are trying to access the same Storyline project file. If you are working with files from a shared network drive, this can lead to unexpected/erratic behavior. I would recommend working on a local hard drive to avoid any unexpected behavior. 

    The article that Leslie references here provides some great tips on this! 😄

    • LeanneFalconer1's avatar
      LeanneFalconer1
      Community Member
      7 years ago

      Hi

      That would make sense if it only happened for those files that are on a shared network drive and are being accessed by more than one person. However it is happening for those on the shared drive and those on my local C drive. Also no one else is using my files as we each work on our own projects. 

      I am now getting this error almost 80% of the time when i try access a file and I cant  figure out why.  I see that Matthew has been having the same issue. Really this has only been happening in the last 2 to 3 months. Could any of the updates that have been pushed be causing this?

      Leanne