Forum Discussion

CherylWhitney-2's avatar
CherylWhitney-2
Community Member
2 years ago

Error when publishing to LMS

All day! But not on all files. I've been getting an error when publishing to LMS - please see picture attached. This is stopping me from completing my work. Please tell me what to do. I've resaved the file several times and opened the newer versions but the same thing happens every time.

  • if the error message appears - please click on the blue text button "information", then a second window will open with more informations

    just copy the text from the second window and post it here

    or you could open a support case

  • Hi Cheryl,

    Thanks for reaching out!

    I'm so sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.

    • CherylWhitney-2's avatar
      CherylWhitney-2
      Community Member

      Thank you for reaching out. I did find a solution in the forum. It was due to saving on a server vs. local desktop. Thanks for your help 😊 Lesson learned!

      [cid:image001.png@01D98266.3E685400]
      Department of Justice and Public Safety /
      Ministère de la Justice et de la Sécurité publique
      20 rue McGloin Street
      Fredericton, N.B. E3A 5T8
      Tel: (506) 230-3292
      Fax / télécopieur (506) 453-3044
      Cheryl.Whitney@gnb.ca

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      • StevenBenassi's avatar
        StevenBenassi
        Staff

        Hi Cheryl!

        Thanks for following up and sharing the solution that worked for you! I'm sure others who come across this thread will find it very useful!

        Also, it looks like part of your email signature came through when you replied via e-mail. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help!