Hi everyone, My organization is implementing the Success Factors LMS. I have created courses in Storyline 3. When we try to publish the courses to the LMS we get the following message: The parser could not validate the SCORM Import file due to the following reason(s). Proceeding with the import may incompletely import the file, or the file itself may be corrupt. You may choose to continue with the import at your own risk. Error on line 2: cvc-elt.1: Cannot find the declaration of element 'manifest'. Not sure if I am posting this in correct group. Can anyone help?

I experienced the same problem as Tamara yesterday and received the below error when trying to upload a Scorm 2004 4th edition content package to a Successfactors LMS item. A SCORM 2004 content package contains sequencing and navigation rules. It cannot be added to the item as the item can only contain one set of sequencing and navigation rules. I had already updated the manifest to hide the navigation and have been using this method for some time now without any issues. After doing some testing today I discovered that when an item in the SF LMS is revised so new content can be added it is important not to leave the checkbox alongside the question below checked. By default it's checked and then the old content package can be removed / replaced. If this box is unchecked when the revision is made then no Scorm 2004 error appears when uploading a new content package. Perhaps there is a underlying connection that is no longer removed which stops a new content package being uploaded. This item has online settings. Do you wish to include the online settings in the new revision of this item?

Hi Tim, Thanks for reaching out and letting us know the error you are running into when uploading your file. Are you able to recreate this error if you upload the file to SCORM Cloud or is the issue limited to your LMS? Be sure that you are zipping the content from the Publish Successful window prior to uploading. I've also seen a previous conversation here that may offer some helpful tips for your environment.

Hi Leslie, Our LMS admin did run it through SCORM Cloud and it worked fine. The problem seems to be specifically with our LMS. I’ll check that thread. Thanks Tom

Has anyone been able to come up with a true solution to this? We have a client who uses Success Factors and we have published in 2004 2nd edition and 4th edition. They are receiving the same errors as mentioned above and a new one "SCORM 2004 content package contains sequencing and navigation rules. It cannot be added to the item as the item can only contain one set of sequencing and navigation rules." Has it been determined what version of SCORM works best with Success Factors? I checked the other threads and their solutions have not worked :(

Hey there, Tara! While I don't have much experience with Success Factors, I'm happy to rule out any issues on Storyline's end that could be causing those errors. First, what version of Storyline are you using? If Storyline 360: We fixed an issue in Update 30 where the imsmanifest.xml file in the SCORM 2004 output had an HTML-encoded line feed character—&#xA;—that caused an error (like the 'The parser could not validate' one) in some LMSs. If Storyline 3: You can fix this by manually editing the imsmanifest.xml file and replacing the &#xA; character with a line feed. I haven't seen the other error before, though. Have you had a chance to connect with the LMS team for their insight? With your permission, we'd love to help test in another LMS environment like SCORM Cloud. Just give us a shout; we'll be right here!

Error when publishing to Success Factors LMS

ElyseKistler-5a
Community Member
3 years ago
Hello community, has this ever been resolved? We are experiencing the same issues with SuccessFactors Learn, specifically 2004 4th Edition content from Storyline 360.
MarkusvanDri613
Community Member
3 years ago
The only way I have been able to resolve it is actually to start with a fresh file and copy all the slides over.

I tried the LMS manifest changes and I couldn't get it to work. Creating a new file and copying the original slides in was the fastest way for me to resolve this problem.
ElyseKistler-5a
Community Member
3 years ago
Hi Markus, thank you for the prompt reply. Do you have specific publish settings, player settings, or quiz completion settings set that you have found to make a difference in the recreation of the content? We just want to ensure we are checking all of the boxes. Additionally, if using SuccessFactors Learn, do you upload to the item as a Content Object or Content Package with SCORM 2004 content?
ThomasRobb-1003
Community Member
3 years ago
Currently I am once again receiving the A SCORM 2004 content package contains sequencing and navigation rules. It cannot be added to the item as the item can only contain one set of sequencing and navigation rules. Error again.

Last week when published and did the upload to our LMS SuccessFactors I was successful and I made the recommended edits to the manifest file to exclude the top right hand corner navigation. In the last month I have done the exact same steps to get my SCORM 2004 content online and this issue only started today as I am trying to test another exam before I publish to our audience.
MariaCS
Staff
3 years ago
Hi, Elyse.

Thank you for opening a support case! I see you're working with Cleo, so you're in great hands!

Hi, Tamara.

Thank you for reaching out!

I went ahead and opened a case on your behalf, so we can investigate what's happening. You'll receive an e-mail soon from our team!
LucianaPiazza
Staff
3 years ago
Glad to hear you are trying Christine's suggestion, Tamara!

I just wanted to add a quick note: it looks like your signature came through when you replied via email. You can remove it by clicking ‘Edit’ below your response. Here’s a quick Peek 360 video if you need help.

Have a great afternoon!