Forum Discussion

JaclynBlum-55cb's avatar
JaclynBlum-55cb
Community Member
2 years ago

Success Factors Timeout

Hello all! We have been having a lot of issues with users taking courses through SAP Success Factors and letting them timeout before coming back to continue the course. 

After the timeout, their progress no longer registers on Success Factors, even if they finish the course...

Is there any way to add some sort of trigger to the storyline course that would alert users that their connection to SuccessFactors has timed out?

  • KatiWei's avatar
    KatiWei
    Community Member

    Hello, we are having the same problem for courses produced in RISE and are looking for a way to solve it, too.

  • Hello Kati, 

    Happy to help!

    One troubleshooting step that you can do to help isolate the cause of the issue is to test how your course will behave when uploaded to another LMS. You can use SCORM Cloud for this - Here's how

    If your course works properly in SCORM Cloud, there's a chance that the issue is specific to your LMS. You can try enabling the LMS debug logs for your course to learn more about the behavior as well as what happens in your course right before the issue occurs.

    If you are able to replicate the behavior in SCORM Cloud, please open a case with our support team here for further assistance.

      • Hi AV Price!

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