Forum Discussion
Rise module failing to upload to success factors LMS
Hi everyone
Has anyone had any issues uploading a zipped file (Rise) into Success Factors LMS?
We have successfully uploaded the same module 6 months ago with no issues, but we had to make a slight change to the assessment settings, and now we can't get it to upload. I keep getting a fail message.
I renamed the zip file to remove any spaces so that's not the issue.
I have attached the error message.
Hi Doaa! I see that my colleague Johnrey worked with you regarding this issue.
It appears that he was able to upload your course successfully to Scorm Cloud. Have you checked with your LMS, Success Factors, about this? They should be able to help you check where the issue could be occurring.
Feel free to reply to Johnrey or comment on this thread if you have any further questions regarding this matter.
Hi Doaa,
Experienced a very similar problem when making an update to a Rise Course and then trying to upload SCORM to SF.One quirk our team discovered is that all embedded filenames of images and videos need to be less than 15 characters (inc. spaces) otherwise we get an error when trying to import the SCORM as a content object.
I more recently discovered this problem expands further in that if you replace an image or video in a pre-existing course, the SCORM will be rejected by SF if any pre-existing images or videos exceed the 15 character rule (despite them being uploaded historically with no issues).
I managed to fix the problem by renaming all embedded content using less than 15 characters and then re-embedding them into the course. If you can't find the original images you can always unzip the SCORM and obtain them from the scormcontent -> assets folder.
Hope this solves your problem!
