Forum Discussion

RentaSeregi's avatar
RentaSeregi
Community Member
6 days ago

Error when updating Storyline 360x64

Hi everyone,  I am receiving the following error code message every time I try to update the desktop app on my PC.  "Storyline 360x64 version 3.118.37034.0 failed to install. The error code was 2...
Articulate 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
5 days ago

Hi RentaSeregi​,

Sorry to hear that you're encountering errors when updating Storyline.

First, please try a repair of your Storyline installation, instead of updating. If that doesn't resolve the issue, it's possible your network endpoints need to be configured. You may need help from your IT team for these steps. Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article to your organization's 'allowlist'. 

If the issue persists, please connect with our team through a support case so we can troubleshoot this further.

Let me know how it goes!