Forum Discussion
Error when updating Storyline 360x64
Hi Steven,
Thank you for your suggestions, I sent everyting to our IT team. They are still working on the problem.
In the meantime the only way we were able to update / install Storyline was to disconnect from our network and use Wi-Fi connection.
Best,
Renáta
Hi RentaSeregi,
You're welcome, thanks for following up!
Storyline successfully updating when switching networks indicates that a network-level restriction was preventing the desktop app from communicating with the services required to download or install updates.
I recommend that your IT team verify all required Articulate endpoints are accessible and not being blocked, filtered, or inspected by security proxies/firewalls. If you run into any setbacks moving forward, please let us know through a support case.
Hello,
Same here, since the 3.113.36519.0, i'm unable to install the 3.114.36655.0 and above. The diagnostic tab says no errors. What are the differences between these two versions that have been blocking the installation of all updates since?
Best regards,
Sébastien
Hi CTArticulate1,
Sorry to hear that you're also having trouble updating Storyline to the current version.
With Storyline, updates are cumulative, and the version differences themselves are unlikely to be what's blocking the installation. I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf, and they should be reaching out to you shortly.
We can continue the conversation there!
