Forum Discussion

RentaSeregi's avatar
RentaSeregi
Community Member
6 days ago

Error when updating Storyline 360x64

Hi everyone,  I am receiving the following error code message every time I try to update the desktop app on my PC.  "Storyline 360x64 version 3.118.37034.0 failed to install. The error code was 2...
Articulate 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
1 day ago

Hi RentaSeregi​,

You're welcome, thanks for following up!

Storyline successfully updating when switching networks indicates that a network-level restriction was preventing the desktop app from communicating with the services required to download or install updates.

I recommend that your IT team verify all required Articulate endpoints are accessible and not being blocked, filtered, or inspected by security proxies/firewalls. If you run into any setbacks moving forward, please let us know through a support case.

CTArticulate1's avatar
CTArticulate1
Community Member
22 hours ago

Hello,

Same here, since the 3.113.36519.0, i'm unable to install the 3.114.36655.0 and above. The diagnostic tab says no errors. What are the differences between these two versions that have been blocking the installation of all updates since?

Best regards,

Sébastien

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    17 hours ago

    Hi CTArticulate1​,

    Sorry to hear that you're also having trouble updating Storyline to the current version.

    With Storyline, updates are cumulative, and the version differences themselves are unlikely to be what's blocking the installation. I'd like to connect you with our support engineers so they can work with you directly on this issue. I've opened a support case on your behalf, and they should be reaching out to you shortly.

    We can continue the conversation there!