Forum Discussion
Error when using icons on buttons
Hello everyone. I'm having trouble using the button icons. When I insert the icon, I get a project closing error, and then the icons aren't visible on the button. Also, if I click preview, I get the error again. Is this happening to anyone else?
5 Replies
Hi VanesaGallegoRo,
Sorry to hear you've hit this snag!
Are you still experiencing this issue? I see you connected with my teammate, Ian, in a support case. Please let them know there if this continues!
Hola, si estuve en contacto con Ian pero fue por otro tema del Rise. En cuanto a este error, me sigue sucediendo. Cuando trabajo con botones, sobre todo cuando inserto un icono propio del botón, el icono después desaparece y se me abre la ventana del error. He enviado información del error en esa ventana en varias ocasiones, pero sigue ocurriendo.
¿Debería abrir un caso de soporte?
Gracias por tu interés.
Hello VanesaGallegoRo,
Thanks for clarifying. Since this button icon issue is separate from the Rise case you had with Ian, the best step is to open a new support case so our engineers can take a closer look.
The error reports you’ve been sending are helpful for our product team, so thanks for doing that. Opening a case will give us a direct way to track your issue and follow up with you.
As JudyNollet mentioned, sharing a Peek or screenshots of the error along with your case will be a big help. Also include:
- The version of Storyline 360 you’re using
- Your operating system
- A sample file, if you can
Here’s the link to get started: open a support case.
Looking forward to hearing how things go once the team takes a closer look!
VanesaGallegoRo: For that type of problem, I think it's best to contact Articulate support directly: https://access.articulate.com/support/contact
Be sure to tell them your operating system and the version of SL you're using. If you can share a PEEK recording of the problem, that would help. Or, at least, upload screenshots of the error messages.
Working fine for me (latest version available).
