Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
Hello!
I'm experiencing an issue similar to one that was posted in this thread a few days ago.
We have a course that I've set to complete at slide 159 out of 162 -- as the last 3 slides are recap. The problem we're experiencing is that the course is registering as complete on CSOD for some users, and not for others -- even though they say they have gotten through all the slides and clicked the embedded "Exit Course" button on the last slide. It is particularly odd, because I can have users in the same location/office experience two different outcomes -- one reporting as complete and one reporting as incomplete.
The course was built in Storyline 2, published using SCORM 1.2 and reporting to LMS set as Passed/Incomplete. The course contains narration and numerous branching scenarios.
Could this be a CSOD issue or an issue with how the course was published? Any help would be greatly appreciated! Thank you!
I would be willing to bet in some of these cases you have an end user issue. You have a pretty long course. Long courses lend themselves to multitasking. The user forgets they are in the course, it times out or they open a second session of the course.
Whether it times out or the user has two sessions of the same course running concurrently the LMS does not properly track progress or completions. When the user goes back in they find that the majority of the course is not complete (even to the point of starting back at the very first slide). We actually put a warning on our launch page to notify users to be careful not to open two instances of a course at the same time. Other possibilities are missing one of your branches, or closing a lightbox before the content has completed.
If you get a screen shot from the user of their SL course menu you should be able to figure out where they missed. If they claim to have done it all and the course (when resumed) starts at a slide that is way before the exit slide, they likely timed out, or opened the course twice.
Thanks, Matthew!
My initial hypothesis was that it is at the end user level, and since most of the users are taking this course in a busy environment it could lend to multi-tasking and/or to stopping and starting of the course.
We tested a variety of scenarios, including stopping and resuming the course a few hours/days later. Everything worked fine when we were testing -- but, as we all know, just because it works in testing doesn't mean that works in production! LOL!
Nonetheless, I did some digging on the CSOD Success Center and tried publishing the course as Complete/Incomplete and pushed the course completion setting to 150 out of 162. We'll see what happens next!
Thanks again for your help! :)
