Forum Discussion
Everything we know about Cornerstone on Demand and Storyline!
I thought I would start a thread about Cornerstone on Demand so there's a central place for people to read and add to. There seems to be a dearth of information about how CSOD and Storyline interac...
Hi All,
I have been noticing a trend in the amount of eLearning's showing as incomplete in Cornerstone and users claiming they have completed them. I have actually done a screen share and watched it happen to many users. The problem is that I can't seem to narrow down the cause.
On approximately 15% of the users, they complete the slide with the course completion trigger and it just doesn't mark them complete (I usually put the trigger on the second to last slide just in case). It seems to be happening quite often, but random enough that we can't track down the cause. It seems to be happening to all eLearnings whether they were created in Storyline or not. I know it has nothing to do with browser compatibility because they have to use chrome and the other 85% people are able to complete it with no issue. I know 15% doesn't sound that much, but when you multiply that by a large number of employees, it ends up being way too much. I currently have about 800 people complaining of the issue with just one training launched recently. Anyone else experiencing this issue with Cornerstone not marking elearning's as complete when it should?
Are the courses that are not completing typically longer than others? And if so are they “launching in a new window?” I’m wondering if Cornerstone is timing out because it thinks the course has been inactive. I read at the Cornerstone support site that using a pop-up window to display your course can cause this* (i.e. the “Launch player in new window” setting in Storyline). Just a hunch though. We haven’t seen this issue in our portal.
Will
I am seeing it even with a short 10 slide course that takes the user 1-2 minutes to complete. I don't have the launch in a new window setup.
